Frequently asked.

Yes, Dusk is free forever — no card, no registration, no hidden terms. You get 1 GB of traffic per day at full speed, no throttling. The limit resets every 24 hours at 00:00 UTC. You can check the remaining quota in the Telegram bot with the /stats command. When the limit is hit, the connection isn't forcibly dropped — the bot notifies you and suggests waiting for the reset or upgrading. All four protocols (Hysteria 2, VLESS Reality, xHTTP, WebSocket) are available on Dusk in full.

Lunaire runs multiple protocols in parallel and monitors their state. As soon as the primary channel (usually Hysteria 2) loses speed or stops responding, the app automatically switches to a backup protocol — VLESS Reality, then xHTTP, then WebSocket. The switchover takes less than one second, and existing TCP sessions are preserved. In the Android client everything happens automatically. In third-party clients (Hiddify, NekoBox, sing-box), the subscription contains the full protocol set and the client picks the best one by URL-test ping.

No, strict no-logs policy. We do not record: your originating IP, destination IPs, DNS queries, connection timestamps, per-domain traffic volume, or session contents. Infrastructure is designed so that logging is technically impossible: iptables chains have no -j LOG, sing-box on nodes runs with log.disabled: true. The only thing we store is minimum billing info: subscription ID, expiration date, total traffic for the period (not broken down by site). Operating jurisdiction is outside of 5/9/14 Eyes agreements.

Bank cards (Visa, Mastercard, Mir) via Russian acquirers Platega and Antilopay — paid in rubles. SBP (Russian instant payments) via Antilopay — in rubles. Cryptocurrency (BTC, ETH, USDT in TRC-20/ERC-20/TON, TON, LTC, DOGE) via CryptoBot and Zypher — in USD equivalent. Telegram Stars directly in the bot. Activation is instant after payment confirmation (10-60 seconds typically). Refund terms are described on our Refund Policy page.

The number of simultaneously connected devices depends on your plan: Dusk — 1, Twilight — up to 5, Midnight — up to 20, Eclipse — unlimited. A 'device' for us is a unique client with a unique device ID generated on first subscription connection. You can switch between devices without manual management — if you exceed the limit, the oldest active device automatically disconnects when a new one connects. One subscription works across any platform mix (Android phone + Windows laptop + OpenWrt router = 3 devices).

Native Lunaire app is available for Android 7.0+ (from Google Play or APK on our website). It has sing-box 1.13.8 built in, auto-connect, auto-switch between protocols, and supports all plans. Android TV — same APK. For iOS, Windows, macOS, Linux, and routers — use a third-party client with our subscription link. Recommended clients: Hiddify (Android/iOS/Windows/macOS/Linux), NekoBox (Android), V2RayNG (Android), sing-box (all platforms, CLI), Streisand (iOS). Native iOS/Windows/macOS clients — in development, ETA Q2 2026.

Three key differences. First — multiprotocol: classic VPNs (Nord, Express, Proton) use OpenVPN or WireGuard — one protocol, one port. Lunaire runs four modern protocols in parallel: Hysteria 2, VLESS Reality, xHTTP, VLESS + WebSocket. Second — auto-switch: the app keeps all protocols in standby and switches in under a second if the active one degrades. Third — focus on unstable networks: Hysteria 2 gives 2-3× the throughput of WireGuard on networks with 5-10% packet loss (mobile, public Wi-Fi, long international routes).

Hysteria 2 is a modern VPN protocol on top of QUIC over UDP, released in 2023 as the successor to the original Hysteria. The main advantage over traditional VPN protocols (WireGuard, OpenVPN) is resistance to packet loss and high latency. Hysteria 2 uses a custom congestion control algorithm (Brutal) that maintains high throughput even at 10-15% packet loss, whereas WireGuard under the same conditions loses 50-70% of bandwidth. Traffic is encrypted via TLS 1.3 and is visually indistinguishable from regular QUIC (e.g., Google Search or YouTube over HTTP/3).

VLESS is a minimal transport protocol from the Xray/sing-box family with no transport-level encryption (the wrapper handles it). The difference is in the wrapper. Reality is a TLS handshake that looks like a connection to a real domain (e.g., www.microsoft.com) — the server returns the real TLS cert. Maximum fingerprint camouflage. WebSocket is an HTTP/1.1 Upgrade tunnel wrapped in TLS. Looks like regular WebSocket traffic, works through CDN (Cloudflare) and on networks where Reality doesn't pass. xHTTP is in between — HTTP/2 tunnel, faster than WS, more reliable than Reality.

Lunaire works with any client supporting sing-box or Xray core. Recommended: Hiddify (best choice for Android/iOS/Windows/macOS/Linux, all our protocols, subscription auto-update), NekoBox/NekoRay (Android/Windows, sing-box inside, power-user UI), V2RayNG (Android, classic, supports VLESS Reality and WebSocket), sing-box (CLI for all platforms, ideal for servers and routers), Streisand (iOS, alternative to Hiddify). Our native Android client uses sing-box core 1.13.8.

Open @lunairevpn_bot in Telegram, tap Get VPN — the bot issues a subscription URL. Copy it. Download Hiddify from hiddify.com or your app store. In Hiddify: Add Profile → Add from URL, paste the subscription URL. Hiddify loads all your available servers and protocols. Inside the profile pick a specific server or leave it on 'Auto' — Hiddify will pick the best one by URL-test ping. Toggle the switch at the top — traffic goes through the VPN. The subscription auto-updates every 24 hours.

V2RayNG is a lightweight Android client. Install from Google Play or github.com/2dust/v2rayNG. Get the subscription URL from @lunairevpn_bot. Open V2RayNG → three-dot menu → Subscription settings → + → enter a name and paste the URL. Tap the checkmark. Then three dots → Update subscription. Long-press a server → Test latency → pick the lowest ping. Tap the blue button at the bottom — VPN is on. Note: V2RayNG supports xHTTP only from v1.8.19+; if older, use Reality or WebSocket.

NekoBox is an advanced Android client based on sing-box. Install the APK from github.com/MatsuriDayo/NekoBoxForAndroid. Get the subscription URL from the bot. In NekoBox: side menu → Profiles → + → Type: HTTP(S), paste URL and name. Tap the checkmark. Back on main screen pick the profile — you'll see the server list. Long-press a server → URL test to measure all at once. Pick one and tap Start. NekoBox supports all our protocols including xHTTP and Hysteria 2 out of the box.

Yes, on routers that support sing-box or Xray. Supported firmware: OpenWrt 22.03+, Asuswrt-Merlin, Keenetic with Entware, any Linux router with SSH. Instructions for each are at /docs/routers/. General flow: install sing-box via opkg/entware, fetch the subscription URL from the bot, convert it to a local config.json (via sing-box merge) and start as a systemd/init.d service. All LAN traffic goes through the VPN automatically. Good for Smart TVs, consoles, IoT — no need to install VPN on each device.

Most common causes. DNS not resolving: check DNS settings in the client — should be 1.1.1.1 or 8.8.8.8, or a dns section in sing-box. Conflict with another VPN (work/antivirus): disable all other VPN connections. Routing mode wrong: in Hiddify/NekoBox make sure Mode = VPN (TUN), not Proxy. Firewall blocks UDP (corporate network): switch protocol from Hysteria 2 to VLESS WebSocket — it runs over TCP/443. Subscription expired or traffic limit hit: /stats in the bot. If none of the above helps — write to @lunairevpn_bot with device/client/version.

VPN speed depends on many factors outside our control. Main reasons: server distance — ping to a server in another country can be 100-200 ms, which reduces TCP throughput (switch to a closer server). ISP throttling — some providers deliberately slow down UDP traffic or connections to VPS IP ranges (try WebSocket instead of Hysteria 2). Channel saturation — your ISP plan is the same ceiling via VPN. Wi-Fi — on a crowded 2.4 GHz network real speed drops 3-5×. We guarantee no throttling on our side — all servers serve traffic at channel max (usually 1 Gbps).

Kill switch blocks all device traffic if the VPN connection drops unexpectedly. Protects against leaks of your real IP during the moment between disconnect and reconnect. In the native Lunaire Android client kill switch is built in and on by default — it's the standard Android 'Always-on VPN' feature (Settings → VPN → gear → Always-on VPN + Block connections without VPN). In third-party clients it's configurable: Hiddify → Settings → Tunnel → Block connections without VPN; sing-box → inbound: tun, strict_route: true; NekoBox → Settings → Routing.

Depends on OS. On Android: the standard Hotspot does not forward VPN traffic — shared devices use the phone's direct internet, bypassing the VPN. Workarounds: USB/Bluetooth tethering + root, or apps like VPNHotspot (root needed on most ROMs). On iPhone: Personal Hotspot also does not forward VPN traffic. Easiest way to share Lunaire without root — configure VPN on your home router (OpenWrt/Keenetic) or buy a portable VPN router (GL.iNet mini-router with OpenWrt). Then all connected devices automatically go through the VPN.

As of April 2026 Lunaire has 7 servers across 5 regions: Netherlands (Amsterdam), Germany (Frankfurt), Finland (Helsinki), USA (Ashburn), Japan (Tokyo). Hosted on top-tier providers (Hetzner, OVH, Vultr) with guaranteed 1 Gbps uplink and 99.9% uptime. Dusk and Twilight plans include 1-3 closest zones; Midnight and Eclipse unlock all 5. Auto-connect picks the closest server by ping on client launch. We regularly add locations — next up: Singapore, UAE, Canada. Follow t.me/lunaire_news for updates.

Yes, on the Eclipse plan only. A dedicated IP is a unique IPv4 used only by you, as opposed to a shared IP used by everyone on that server. Pros: less chance of being in reputation blacklists, stable geo detection (needed for streaming), possibility to whitelist in corporate systems. Cost: +8 USD/month on top of Eclipse. Region chosen from available locations. To order, message @lunairevpn_bot after upgrading to Eclipse — allocated within 24 hours. Refund on cancellation is pro-rated by days.

Full refund within 3 calendar days from payment if the service was not used (zero VPN connections). Partial refund after 3 days or with active use — pro-rated for the unused period minus actual expenses (3-5% bank fee, payment processor fee). No refund if more than 80% of the paid period is used, on terms violations, for the free tier, on force majeure. Refund timing: card — up to 10 business days, SBP — up to 5, crypto — up to 5, same method as payment. To request: email support@lunaire.app with subject 'Refund request'. Reviewed within 3 business days.

Yes, upgrades are available any time. In the Telegram bot pick Change Plan → new plan. System recalculates: remaining days of current plan convert to days of the new plan by formula old_days_left × old_price / new_price. Example: 20 days left on Twilight ($3/mo), upgrading to Midnight ($5/mo) — you get 20 × 3 / 5 = 12 free days of Midnight + pay for a month. Downgrade — only at the end of the current period. Traffic and device limits apply immediately after the change; unused traffic from the old plan does not roll over.

Yes, via Antilopay. SBP (Russian Faster Payments) is the Russian inter-bank instant payment system between any Russian banks by phone number or QR code. Flow: pick the plan in the bot → SBP method → the bot sends a payment link with QR and details. Open your bank app (Sber, Tinkoff, Alfa, Raiffeisen, or any of 200+ SBP-connected banks), scan QR or tap the link — your bank opens a confirmation form. Confirm — money arrives within 10-15 seconds. Subscription activates via Antilopay webhook. Zero commission for you.

Via two providers: CryptoBot (@CryptoBot in Telegram) and Zypher. Supported coins: BTC, ETH (ERC-20), USDT (TRC-20/ERC-20/TON), TON, LTC, DOGE, BNB. Paid in USD equivalent at the provider's current rate. Flow: pick plan in bot → Crypto → choose coin → get wallet address and amount (with network fee) → send transaction from your wallet. After 1-3 network confirmations (5-30 min depending on coin) subscription activates. No KYC, no third-party registration. Rate locked for 15 minutes from invoice creation.

Yes. Russian-card payments work through two licensed acquirers — Platega and Antilopay. Both support Visa, Mastercard, Mir from all major Russian banks. You're redirected to a secure payment page (TLS cert, 3D Secure SMS/push). Card data is processed on the acquirer's side — we never see the number or CVV, only the payment fact and last 4 digits for identification. The transaction shows in your bank statement as an acquirer line; receipts are emailed automatically per Russian tax law (54-FZ). If your bank flags the payment as suspicious — call your bank and confirm, common for digital services.

In Dashboard on the site or via /referral in the bot you get a unique referral link like t.me/lunairevpn_bot?start=ref_<your_id>. Share with a friend — when they press Start via that link, the system remembers the inviter. Rewards apply after activation. If the friend stays on free Dusk — you get +100 MB to your daily limit permanently (stackable: 10 referrals = +1 GB/day forever). If the friend buys any paid plan — you get +1 week added to your current subscription (or +7 days Twilight if you're on Dusk). Your friend also gets a bonus — +1 day of free Twilight at activation. No limit on invites.

Yes — it's one of the main use cases for travelers and relocators. Common issue: you move abroad but Russian services (Gosuslugi, Russian banks, regional streaming like Kinopoisk/IVI) only accept Russian IPs and block foreign ones. Or the opposite: you're in Russia but need a foreign IP for corporate email or international services. Lunaire does not provide Russian IPs (that requires a 406-FZ license), but provides stable European and US locations — Amsterdam, Frankfurt, Helsinki, Ashburn — that work well for most international services. Good for corporate Gmail/Outlook, Slack/Zoom, GitHub/GitLab, international banking apps.