Refund Policy

This Refund Policy sets out the terms and procedure for refunding payments made for Lunaire VPN services and forms an integral part of the Public Offer. The service is supplied digitally and remotely; subscription activation occurs immediately upon payment confirmation. The Provider supplies access to its VPN infrastructure; actual connection performance (data transfer speed, latency) is determined by the User's access network and does not constitute a guaranteed characteristic of the service.

A full refund is granted upon request within 3 (three) calendar days of payment, provided the service has not been used — that is, the User has made no connection to the VPN infrastructure.

After the three-day period, a refund is issued solely in the event of documented unavailability of the service due to the Provider's fault — in proportion to the period of such unavailability and net of expenses actually incurred. A discrepancy between actual connection performance and the User's subjective expectations is not grounds for a refund.

• use of more than 80% of the paid period as of the date of the request;
• violation by the User of the Public Offer or the service usage rules;
• suspension of the account for violation of the service usage rules;
• use of the free plan (Dusk), which does not involve payment;
• discontinuation of the service due to force majeure;
• a discrepancy between the actual connection characteristics (data transfer speed, latency, accessibility of third-party resources) and the User's expectations, since these characteristics are determined by the conditions of the User's access network — internet provider, mobile carrier, region and equipment — and are beyond the Provider's control;
• withdrawal from the service due to a change of mind by the User after use has actually commenced;
• the inoperability of third-party websites, services or applications for reasons unrelated to the operation of the Provider's infrastructure.

To request a refund, the User must send a message to support@lunaire.app with the subject "Refund request", stating:

• the date and amount of the payment;
• the payment method;
• the grounds for the refund, with supporting information attached.

Requests are reviewed by the Provider within 3 (three) business days of receipt.

• bank card — up to 10 business days;
• cryptocurrency — up to 5 business days.

Refunds are processed using the same payment method as the original transaction. Actual crediting time depends on the payment provider.

The User may cancel the subscription at any time by contacting support. Upon cancellation, access to the service is retained until the end of the paid period. There is no auto-renewal — each period is paid separately.

If the service is unavailable for more than 72 (seventy-two) consecutive hours due to the Provider's fault, the User may request a proportional refund for the period of unavailability. In the event of force majeure, or of changes in legislation or other events beyond the Provider's reasonable control, no refund is provided for the unused period. By paying for a subscription, the User acknowledges the legal risks of using VPN services.

For refund inquiries, reach us at support@lunaire.app